T I A offers returns on most items. Unfortunately, we cannot offer returns on intimate items once the packaging has been opened.
To initiate a return please notify our customer services team.
What can be returned?
T I A accepts returns on unworn, unused items. They need to be in their original packaging and in the same condition you received them in. All products will be inspected on their return to ensure they are in decent condition before any refunds are issued.
T I A does not refund any shipping fees related to returns. However, in the event of a return being issued, clients will receive the full amount of the item ordered.
From time-to-time clients may receive an item with minor defects that has slipped through our quality checks. The client can decide whether they would like to keep the item and receive some money off or to return it.
Women's intimates that have been taken out of the packaging / the seal broken
Men's intimates that have been taken out of the packaging/seal broken
Any items marked as Final Sale are non-refundable.
Please retain the postage receipts for any returns until the matter has been dealt with. We need to view these to confirm the returns.